Client case studies

Case Study

 

Dale Barry, DLAW Contractors Ltd, May 2020

DLAW

 

How did you first hear about Port of Sunderland and when did you start working with the team?

I have been working in the sector for decades, as have the other three directors, therefore we were well aware of the qualities of Port of Sunderland and its management team well before we finally decided to set up the business last year.

What challenges did your business face prior to working with the port and how did the team work with you to address them?

When we launched DLAW Contractors last year we were just a small team of four however – due to the nature of the work we were conducting – we knew it would be be long until we had to grow our team, therefore it was vital that we found somewhere that was flexible enough to accommodate our growth.

Port of Sunderland not only offered us the space required to house the equipment we needed to purchase but was also able to sit down with us and discuss how we could continue to increase our presence at the port, should our projections prove to be correct.

How has the relationship grown since?

We’ve now been at the port for just over a year and the management team have been absolutely fantastic. It sounds cliché but no problem we’ve faced has been too big or too small for them to help us out, in fact all of the port employees, from the maintenance guys through to management, have been brilliant and we work well as a team.

What do you attribute this to?

The can do attitude of the team and 24 hour availability of the port has been key to helping us grow at such pace. The desire of the team at the port to turn it into a hub for business is also evident and is continuing to attract more and more organisations to the site and has already led to us securing work from a range of businesses here.

Which services/spaces do you use at the port and what impact have they had on your business?

We mostly use the buildings and laydown area, lifting services and transport. This gives us the flexibility to strategically invest and utilise the port’s services which are vital to ensuring small businesses like ourselves have everything we need to grow.

What makes Port of Sunderland a good partner for your business?

What doesn’t make the port a good partner? We have infrastructre, lifting services, laydown space resourses an abundancy of knowledge of the industry and the local area. It is also secure, boasting easy access to all major road and rail hubs but most of all the people/staff at the port are fantastic and are always willing to go out of their way to support you.

 Finally, what would you say to someone thinking of using the space/services offered by Port of Sunderland?

 Do it. I think you’ll be hard-pressed to find anywhere as accommodating as Port of Sunderland to start up your business.

Ralph Saelzer, Liebherr Sunderland Works Ltd, September 2019

Liebherr and Sunderland City Council

How did you first hear about Port of Sunderland and when did you start working with the team?

Liebherr Sunderland Works Ltd has worked with Port of Sunderland ever since we opened our doors in the city back in 1989 however our partnership has strengthened in recent years, with rising demand for our Reachstacker and Harbour Mobile Cranes leading to increased orders from overseas, requiring both import and export support from the port.

What challenges did your business face prior to working with the port and how did the team work with you to address them?

We are in constant dialogue with the port and the team have been fantastic over the years.  They’re always keen to hear what challenges we’re facing and they work hard to support us to address them.  This close co-operation has been key to establishing such a strong relationship and one we look forward to building further in the future.

How has the relationship grown since?

As demand for our machines has continued to grow, so has our relationship with the port, especially over the last few months when shipments have become more regular. Improvements to the roads connecting the port to the wider city have also been key to this. Our Reachstacker cranes for example are now able to drive self-propelled, meaning we can drive them directly to the port from our site in less than half an hour.

In addition, the improved facilties mean we can now use the port for safe storage of components, which has been a huge boost.

What do you attribute this to?

We enjoy an excellent working relationship with the port. They’re very flexible and helpful in fulfilling our demands and are always looking for ways to improve our relationship. Their ties to the council make them absolutely attuned to business needs in the city, and its economy too.

Which services/spaces do you use at the port and what impact have they had on your business?

We ship our cranes via each of the different quays and the location of the port means we can directly drive our cranes to the site before either driving or lifting them on to vessels utilising the port’s heavy lifting cranes. As previously mentioned, we’re also able to use their safe storage facilities to store components either for export or for assembling cranes on-site.

What makes Port of Sunderland a good partner for your business?

They are easy to reach, especially in terms of our self-propelled driving Reachstackers, and the flexibility of the team makes them a fantastic partner organisation to work with. I must also mention the effective and safe shipment procedures they have in place, which are a huge bonus.

Finally, what would you say to someone thinking of using the space/services offered by Port of Sunderland?

The excellence of both the team and facilties make it a great organisation to do business with – give it a try.

LRS on CQ

Get in touch with our team at Port of Sunderland

Matthew Hunt
Port Director
matthew.hunt@sunderland.gov.uk
07796 314 812
Captain Kevin Ullah
Harbour Master
captain.ullah@sunderland.gov.uk
Michael Morrison
Business Development Manager
michael.morrison@sunderland.gov.uk
07824 301 898
Keith Middleton
Cargo Operations Manager
keith.middleton@sunderland.gov.uk
07824 608 779
Neil Mearns
Marine Services Manager / PFSO
neil.mearns@sunderland.gov.uk
0771 409 6352
Karen Lindsay
Commercial Officer
karen.p.lindsay@sunderland.gov.uk
07880 462 052
Jon Holvey
Port Engineering Manager
john.holvey@sunderland.gov.uk
07825 073 691
Darren Day
Logistics Manager
darren.day@sunderland.gov.uk
07810 203 743